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Complaints

Should you feel that the RCN has let you down, then we'd like to know more

We take any complaint about the RCN and it's business very seriously and we’ll do the best we can to help find a solution. The first step is for us to understand your complaint.

You can either call us on 0345 772 6100; submit the form below or write to us at: Customer Relations Manager, ÃÛÌÒÖ±²¥, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8XG

Please be aware there is a 500 character limit on the form below. 

You may have more to tell us, in which case we will be back in touch with you to gather more information. In the meantime, this form will help us to identify how best to handle your concerns. 

If you do not know your membership number, please enter the first line of your address and your postcode in the box above

Please outline your complaint in no more than 500 characters.

By submitting this form, you are giving the RCN permission to contact you about your complaint. 

You can control the information you receive from the RCN by updating your preferences at .

The information you provide in this form will be stored by the RCN.

Protecting your privacy is very important to us. Please view our privacy policy to find out more about the information we collect and how it is used.

Complaints guidance

How we handle complaints against us.

RCN Customer Promise

What you can expect from the RCN as a member or customer.

Feedback

Tell us about what you think we are doing well or what you think we could be doing better.
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