Contact the Advice Team
Date | Opening times / service |
Tuesday 24 December | 9am to 4pm |
Wednesday 25 December | 9am to 4pm (email only) |
Thursday 26 December | 9am to 4pm (email and live chat only) |
Friday 27 December | 8.30am to 5pm |
Saturday 28 December | 9am to 4pm |
Sunday 29 December | 9am to 4pm |
Monday 30 December | 8.30am to 5pm |
Tuesday 31 December | 8.30am to 4pm |
Wednesday 1 January | 9am to 4pm (email and live chat only) |
All other offices will be closed from 25 December and reopen on 2 January 2025:
- All regional and country offices (Scotland office reopens on 3 January)
- Legal offices
- Immigration service
- Counselling service
- Welfare service
- Membership
- Journals
- Events
Have you looked at our online resources?
Many of your most common questions are answered within our extensive range of online resources.
We recommend checking our advice guides before you get in touch.
Before you contact us
To get the most out of your conversation with us, there are a few things you can do:
- Check out our advice guides: our advice guides offer a range of advice on employment issues. In particular, our problems at work checklist may prove useful.
- Pick your time: please think about whether you have the space and time to talk openly.
- Be prepared: we'll ask you for your membership number and to confirm your employer’s details/place of work. Please have any relevant documents to hand. We recommend checking your contract and workplace policies before getting in touch as they may answer your query.
- Consider your desired outcome: ask yourself how we can help and what you'd like to achieve from the conversation. Remember, in general, we can only provide representation for issues that first arose during your membership with us.
If you have an ongoing case, please contact the relevant department directly.
Problem at work?
Chat with our virtual assistant
Our virtual assistant can help with lots of employment-related issues with an immediate response. It's highly likely you will find what you need.
You can launch a new session by selecting the icon at the bottom-right side of your screen.
Need more help?
Try chatting with our virtual assistant first, but if you canÃÛÌÒÖ±²¥™t find what youÃÛÌÒÖ±²¥™re looking for you can ask to 'speak to an agent'. Our live chat service is usually available between 8.30am until 8pm Monday to Friday and 9am until 3.30pm on weekends (reduced hours on bank holidays).
Send us an email
Call us
We're currently experiencing high call volumes, please be aware that you'll be put in a queue. If you'd prefer not to wait, please use the tools above to search our advice guides or send us an email.
If you have an ongoing case, please contact the relevant department directly.
If you need to contact the advice team, call us on 0345 772 6100 8.30am - 8.00pm on weekdays and 9.00am - 4.00pm on weekends (reduced hours on bank holidays).
Get help with your RCN membership
Use this form to ask questions about your RCN membership, such as payments and tax relief. You can also find information via our membership pages, or contact our membership team on 0345 772 6100.
If you've forgotten your password you can re-register at .